Job Details

Job Title

Customer Service & Business Office Associate
Posted: 5/26/2026
Salary: $19-22

Location

PA, Lititz - Legend of Lititz
Personal Care
Memory Care
80 West Millport Rd
Lititz, PA 17543

Description

Customer Service & Business Office Associate

Monday-Friday from 8 am - 5 pm

A certified Great Place To Work (voted by associates) 7 years in a row!

Benefits--Customer Service & Business Office Associate

  • Medical, Dental, Vision offerings (for benefit eligible associates)
  • Company Paid Life Insurance coverage in the amount of $30,000
  • Voluntary benefits including: Hospital Indemnity, Accident Insurance, Critical Illness, legal/Identify Theft, and Disability insurance (for benefit eligible associates)
  • 401(k) program including discretionary company match
  • Competitive Paid Time Off (for full-time associates)
  • Holiday pay
  • Discretionary Scholarship program
  • Annual performance evaluations/raises

JOB HIGHLIGHTS--Customer Service & Business Office Associate

Legend Senior Living is looking for an organized, detail-oriented and self-motivated individual to join the team as a Customer Service & Business Office Associate. This role would provide a wide variety of administrative support to residents and associates.

Responsibilities--Customer Service & Business Office Associate

  • Greeting/assisting visitors at the front desk and routing incoming phone calls
  • Recruiting responsibilities such as: Scheduling interviews, running background checks, associate on-boarding
  • Managing the payroll system by: Entering new associates, correcting punches, documenting absences
  • Accounting responsibilities such as: Entering transactions into an expense tracking report, submitting invoices/checks, collecting/depositing rent payments
  • Training support such as: Printing training forms, submitting and documenting completed trainings, running reports of overdue trainings
  • Submitting forms such as: Associate changes, meeting minutes, injuries, garnishments, employment verifications, etc.

Bonus opportunities--Customer Service & Business Office Associate

  • Employee referrals
  • Employee of the month/year
  • Resident tour (move-in)

Why we should be your “home away from home”

  • Work environment: Our focus is to maximize the potential of every life we touch. We do this by creating an elegant community where our residents are surrounded by the highest standards of quality of service, environment and care. This includes Holistic Wellness, Gold Leaf Dining standards and vibrant Life Enrichment activities.
  • Associate support available: Work friend trainer, employee assistance program, crisis care assistance, paid-time-off donations, continuing education opportunities, appreciation/sympathy gifts, family member discount.
  • Associate growth opportunities: In addition to competitive pay, hundreds of associates are promoted each year! We conduct annual performance evaluations with raises.
  • Company snapshot: Legend has been a family business for 30 years, and is adding multiple properties each year! Our awards include: Great Place To Work, Best of Senior Living Award, Innovative Programming in Senior Living.

Requirements

Requirements--Customer Service & Business Office Associate

  • Required: Experience in office-related administrative tasks 
  • Required: Ability to multi-task while maintaining accuracy
  • Required: Strong organizational skills
  • Required: Working knowledge in Microsoft Office and Outlook software
  • Required: Work well in a fast-paced environment
  • Required: Ability to keep confidentiality while working with sensitive information

To learn more about this exciting opportunity, apply today!

Legend Senior Living is a drug free workplace and drug screening will be conducted at the company’s discretion.  This position may require the associate to work evenings and weekends as needed.

Applications are accepted on an ongoing basis.

 

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It is the policy of Legend Senior Living to provide equal employment opportunity in employment to all associates and applicants for employment. No person is to be discriminated against in employment because of race, religion, color, sex, age, genetic information, national origin, pregnancy, disability, military status or any other classification protected by applicable local, state or federal law. This policy applies to all terms, conditions, and privileges of employment. Although the company does not discriminate on the basis of citizenship, it is required to comply with federal laws to ensure that its workforce is legally eligible to work in the United States.